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ACE Cash Express Personal Loan Review

Dena Standley | November 15, 2023

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: ACE Cash Express is a short-term loan company that gives borrowers money quickly and has longer repayment terms. Before applying for an ACE loan, find out more about the company and check the small print. SoloSuit can help you respond to ACE Cash Express debt collectors.

You might consider ACE Cash Express if you need a short-term personal loan. Compared with payday loans, which are short-term loans, you can access money quickly but with longer repayment terms.

Borrowers may apply for payday loans, installment loans, auto title loans, and cash advances. But before applying for an Ace Cash Express loan, find out more about the company. Find out what types of loans are available, including their interest rates.

When applying for an ACE loan, check the small print and wait until you understand how much you will need to repay before signing. Why? Because the Consumer Financial Protection Bureau sued ACE Cash Express in 2014 for "pushing payday borrowers into a cycle of debt."

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Is ACE Cash Express a legitimate company?

ACE Cash Express is based in Irving, TX but has more than 850 locations across the United States. ACE rebranded its corporate name to Populus Financial Group Inc. in 2019, and the ACE Cash Express brand remains one of the group's core financial services.

This company provides various financial services, including payday and title loans, bill payments, check cashing, and prepaid debit cards. These loans typically have a triple-digit annual interest rate and are short-term, single-payment loans.

Borrowers at ACE are primarily low-income and frequently refinance, rollover, or extend their loans past their original maturity dates. ACE operates approximately 979 stores across 22 states and the District of Columbia.

ACE Cash Express contact information:

  • Address: 300 E John Carpenter Fwy Suite 900 Irving, TX 75062
  • Email: CustomerService@acecashexpress.com
  • Telephone: (972) 550-5000
As mentioned earlier, ACE has violated consumer financial protection laws several times. According to the CFPB, ACE used illegal debt-collection tactics in 2014 to encourage overdue borrowers to borrow again. In some instances, ACE allowed overdue borrowers to pay off their loans temporarily and then reborrow from the company. The company pressured borrowers to take on more debt, even when they could not repay their loans. Each time ACE lent a borrower a payday loan, they were charged new fees.

The photo below is one of the 850 ACE Cash Express office locations:

Here’s what you should know about ACE Cash Express personal loans

ACE “hides” this information on its website. However, you can ask for it in its virtual chat or go to its "locations" page, where you can click on any state to see what it offers and what it costs.

ACE's website says it "may" use a non-traditional credit-reporting agency to check your credit score, but it does not specify which one.

Additionally, ACE says applying won't hurt your FICO score. But ACE warns that hard inquiries may affect your credit score overall. A statement that contains these terms is one to be on the lookout for because they may lead to unpleasant collection processes in the future.

ACE Cash Express doesn't offer loans to military personnel since its APRs exceed 36%. The act protects military members and their families from predatory lending.

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What do customers think of Ace Cash Express?

Trustpilot rates ACE Cash Express highly. A large number of customers are satisfied with the service they receive. High borrowing costs - a common complaint about payday lenders - are reported in negative reviews.

Customer reviews on its Better Business Bureau (BBB) page are far fewer, and ACE's high borrowing costs continue to dissatisfy customers. Negative reviews can be misleading. A person who had a bad experience is more likely to leave a review than a person who had a good one.

However, hundreds of the ACE reviews on TrustPilot and BBB are negative. Many reviews mention customers being threatened with lawsuits or contacting them daily about loans that were resolved in the past or never taken out.

ACE Cash Express reviews on Google fare much better, with an average rating of 4.5 out of 5 stars from nearly 150 reviews.

Below are some examples of real ACE Cash Express reviews from Google:

It would help to research before borrowing a bad credit personal loan. Feedback isn't always negative, but it is something to consider before signing legal documents.

How can SoloSuit help?

SoloSuit can help you resolve your debt. Whether you are responding to a debt collector’s initial communication, drafting an Answer to your debt lawsuit, or negotiating a debt settlement, SoloSuit’s got you covered.

If you’ve been sued for a debt, you'll typically receive a Summons and Complaint in the mail that notifies you of the lawsuit and details the claims against you. It’s your responsibility to respond to your debt lawsuit before the deadline, which varies by state. SoloSuit’s software can help you draft an Answer, and our legal support specialists file it for you in the court.

Keep in mind that many creditors and debt collectors are willing to settle, and SoloSuit also has a service to help you negotiate a debt settlement agreement called SoloSettle. Settlement allows you to pay off a portion of your debt to clear your name of it.

So, if you’re dealing with ACE Cash Express debt collectors, let SoloSuit help you respond and resolve your debt obligations.

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