Summary: ACE Cash Express is a short-term loan company that gives borrowers money quickly and has longer repayment terms. Before applying for an ACE loan, find out more about the company and check the small print. SoloSuit can help you respond to ACE Cash Express debt collectors.
You might consider ACE Cash Express if you need a short-term personal loan. Compared with payday loans, which are short-term loans, you can access money quickly but with longer repayment terms.
Borrowers may apply for payday loans, installment loans, auto title loans, and cash advances. But before applying for an Ace Cash Express loan, find out more about the company. Find out what types of loans are available, including their interest rates.
When applying for an ACE loan, check the small print and wait until you understand how much you will need to repay before signing. Why? Because the Consumer Financial Protection Bureau sued ACE Cash Express in 2014 for "pushing payday borrowers into a cycle of debt."
ACE Cash Express is based in Irving, TX but has more than 850 locations across the United States. ACE rebranded its corporate name to Populus Financial Group Inc. in 2019, and the ACE Cash Express brand remains one of the group's core financial services.
This company provides various financial services, including payday and title loans, bill payments, check cashing, and prepaid debit cards. These loans typically have a triple-digit annual interest rate and are short-term, single-payment loans.
Borrowers at ACE are primarily low-income and frequently refinance, rollover, or extend their loans past their original maturity dates. ACE operates approximately 979 stores across 22 states and the District of Columbia.
ACE Cash Express contact information:
Address: 300 E John Carpenter Fwy Suite 900 Irving, TX 75062
Telephone: (972) 550-5000
As mentioned earlier, ACE has violated consumer financial protection laws several times. According to the CFPB, ACE used illegal debt-collection tactics in 2014 to encourage overdue borrowers to borrow again. In some instances, ACE allowed overdue borrowers to pay off their loans temporarily and then reborrow from the company. The company pressured borrowers to take on more debt, even when they could not repay their loans. Each time ACE lent a borrower a payday loan, they were charged new fees.
The photo below is one of the 850 ACE Cash Express office locations:
Here’s what you should know about ACE Cash Express personal loans
ACE “hides” this information on its website. However, you can ask for it in its virtual chat or go to its "locations" page, where you can click on any state to see what it offers and what it costs.
ACE's website says it "may" use a non-traditional credit-reporting agency to check your credit score, but it does not specify which one.
Additionally, ACE says applying won't hurt your FICO score. But ACE warns that hard inquiries may affect your credit score overall. A statement that contains these terms is one to be on the lookout for because they may lead to unpleasant collection processes in the future.
ACE Cash Express doesn't offer loans to military personnel since its APRs exceed 36%. The act protects military members and their families from predatory lending.
Trustpilot rates ACE Cash Express highly. A large number of customers are satisfied with the service they receive. High borrowing costs - a common complaint about payday lenders - are reported in negative reviews.
Customer reviews on its Better Business Bureau (BBB) page are far fewer, and ACE's high borrowing costs continue to dissatisfy customers. Negative reviews can be misleading. A person who had a bad experience is more likely to leave a review than a person who had a good one.
However, hundreds of the ACE reviews on TrustPilot and BBB are negative. Many reviews mention customers being threatened with lawsuits or contacting them daily about loans that were resolved in the past or never taken out.
ACE Cash Express reviews on Google fare much better, with an average rating of 4.5 out of 5 stars from nearly 150 reviews.
Below are some examples of real ACE Cash Express reviews from Google:
It would help to research before borrowing a bad credit personal loan. Feedback isn't always negative, but it is something to consider before signing legal documents.
How can SoloSuit help?
SoloSuit can help you resolve your debt. Whether you are responding to a debt collector’s initial communication, drafting an Answer to your debt lawsuit, or negotiating a debt settlement, SoloSuit’s got you covered.
If you’ve been sued for a debt, you'll typically receive a Summons and Complaint in the mail that notifies you of the lawsuit and details the claims against you. It’s your responsibility to respond to your debt lawsuit before the deadline, which varies by state. SoloSuit’s software can help you draft an Answer, and our legal support specialists file it for you in the court.
Keep in mind that many creditors and debt collectors are willing to settle, and SoloSuit also has a service to help you negotiate a debt settlement agreement called SoloSettle. Settlement allows you to pay off a portion of your debt to clear your name of it.
So, if you’re dealing with ACE Cash Express debt collectors, let SoloSuit help you respond and resolve your debt obligations.
Some creditors, banks, and lenders have an internal collections department. If they come after you for a debt, Solosuit can still help you respond and resolve the debt. Here’s a list of guides on how to resolve debt with different creditors.
Don’t have time to go to your local courthouse to check the status of your case? We’ve created a guide on how to check the status of your case in every state, complete with online search tools and court directories.
Forgot to respond to your debt lawsuit? The judge may have ordered a default judgment against you, and with a default judgment, debt collectors can garnish your wages. Here are our guides on how to stop wage garnishment in all 50 states.
Debt settlement is one of the most effective ways to resolve a debt and save money. We’ve created a guide on how to settle your debt in all 50 states. Find out how to settle in your state with a simple click and explore other debt settlement resources below.
Not sure how to negotiate a debt settlement with a debt collector? We are creating guides to help you know how to start the settlement conversation and increase your chances of coming to an agreement with every debt collector.
If the thought of going to court stresses you out, you’re not alone. Many Americans who are sued for credit card debt utilize a Motion to Compel Arbitration to push their case out of court and into arbitration.
Below are some resources on how to use an arbitration clause to your advantage and win a debt lawsuit.
Do you keep getting calls from an unknown number, only to realize that it’s a debt collector on the other line? If you’ve been called by any of the following numbers, chances are you have collectors coming after you, and we’ll tell you how to stop them.
And 50% of our customers' cases have been dismissed in the past.
"Finding yourself on the wrong side of the law unexpectedly is kinda scary. I started researching on YouTube and found SoloSuit's channel. The videos were so helpful, easy to understand and encouraging. When I reached out to SoloSuit they were on it. Very professional, impeccably prompt. Thanks for the service!" - Heather