Start My Answer

How to Negotiate Credit Card Debts

Chloe Meltzer | December 06, 2023

Legal Expert
Chloe Meltzer, MA

Chloe Meltzer is an experienced content writer specializing in legal content creation. She holds a degree in English Literature from Arizona State University, complemented by a Master’s in Marketing from California Polytechnic State University-San Luis Obispo.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: Negotiation can save you tons of money. If you've been sued for a credit card debt, use SoloSuit to respond in 15 minutes and win your lawsuit.

When your card balance continues to rise, and you cannot pay off the balance, then you may find yourself in an incredibly stressful situation. Credit card debt can be a huge burden on your life. As the payments pile up and the interest adds on, it can feel like there is no end in sight. If you are in this position, you do have one option: to negotiate your credit card debt with your card company. Although paying off the debt is the best option, sometimes negotiation is the only option.

Why Your Credit Card Company is Willing to Negotiate

Most people put credit card debt at the bottom of their priorities. Typically individuals will put their car, utilities, and living expenses before that of their credit card. Although credit problems can haunt you for years to come, it does not feel like that right away.

This is why credit card companies are willing to negotiate. They know you won't put paying your debt at the top of your list, and they would rather recoup some money than nothing.

How to Negotiate Credit Card Debts

If you have decided that you want to negotiate with your credit card company, there are a few things to keep in find. Card companies may be reluctant to negotiate unless there is a chance you may file bankruptcy. You have the option to hire a professional to represent you, but you should begin with the following steps either way.

Find Out How Much You Owe

Before you begin negotiating your credit card debt, you need to check your account. Make sure you note the current interest rate on the account and any other important features.

Understand Your Options

You may want to look into what option looks best to you, whether that is a lump-sum settlement, hardship agreement, or workout agreement.

Call Your Credit Card Company

Once you have decided to handle the negotiations, you will need to call your credit card company. If you have elected to use representation, your lawyer will handle this step.

Ask to speak with the debt settlement or hardship department. You should explain your situation and attempt to make an offer. Stand your ground and be firm in what you are offering. Explain that you have no other option.

Explain Your Terms

Be sure to let the credit card company know if you plan to file bankruptcy or if you are thinking of hiring a lawyer. Most of the time, the card issuer would rather work with you directly. Be aware that at this point, they may choose to freeze your account or close it out altogether.

Write Down Everything

Be sure to take detailed notes regarding everything you discussed with the credit card representative. This will be helpful for when you follow up in the next few weeks.

Follow Up

You may need to follow up if you are unhappy with what the company has offered you. Do not be afraid to ask for a supervisor or to call back more than once. Persistence may get you what you want.

Obtain Written Proof

Once your card issuer agrees to a settlement that you can agree to, be sure to ask for proof in writing. If you do not have it in writing, it is a legal deal.

The Bottom Line

Although it can be extremely stressful to negotiate credit card debt, it is better to do it sooner than later. Rather than go to court or be sued for your debt, negotiation can help you get out of the hole you have dug yourself into. Eventually, the debt will subside and you can work on building your credit once again.

What is SoloSuit?

SoloSuit makes it easy to respond to a debt collection lawsuit.

How it works: SoloSuit is a step-by-step web-app that asks you all the necessary questions to complete your answer. Upon completion, you can either print the completed forms and mail in the hard copies to the courts or you can pay SoloSuit to file it for you and to have an attorney review the document.

Respond with SoloSuit

"First time getting sued by a debt collector and I was searching all over YouTube and ran across SoloSuit, so I decided to buy their services with their attorney reviewed documentation which cost extra but it was well worth it! SoloSuit sent the documentation to the parties and to the court which saved me time from having to go to court and in a few weeks the case got dismissed!" – James

Start My Answer

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

>>Read the NPR story on SoloSuit: A Student Solution To Give Utah Debtors A Fighting Chance

How to Answer a Summons for debt collection in all 50 states

Here's a list of guides on how to respond to a debt collection lawsuit in each state:

The Ultimate 50 State Guide

Guides on how to resolve debt with every debt collector

Are you being sued by a debt collector? We’re making guides on how to resolve debt with each one.

Resolve your debt with your creditor

Some creditors, banks, and lenders have an internal collections department. If they come after you for a debt, Solosuit can still help you respond and resolve the debt. Here’s a list of guides on how to resolve debt with different creditors.

Settle your medical debt

Having a health challenge is stressful, but dealing medical debt on top of it is overwhelming. Here are some resources on how to manage medical debt.

Guides on arbitration

If the thought of going to court stresses you out, you’re not alone. Many Americans who are sued for credit card debt utilize a Motion to Compel Arbitration to push their case out of court and into arbitration.

Below are some resources on how to use an arbitration clause to your advantage and win a debt lawsuit.

Stop calls from debt collectors

Do you keep getting calls from an unknown number, only to realize that it’s a debt collector on the other line? If you’ve been called by any of the following numbers, chances are you have collectors coming after you, and we’ll tell you how to stop them.

Federal debt collection laws can protect you

Knowing your rights makes it easier to stand up for your rights. Below, we’ve compiled all our articles on federal debt collection laws that protect you from unfair practices.

Get debt relief in your state

We’ve created a specialized guide on how to find debt relief in all 50 states, complete with steps to take to find relief, state-specific resources, and more.

Debt collection laws in all 50 states

Debt collection laws vary by state, so we have compiled a guide to each state’s debt collection laws to make it easier for you to stand up for your rights—no matter where you live.

Statute of limitations on debt state guides

Like all debt collection laws, the statute of limitations on debt varies by state. So, we wrote a guide on each state’s statutes. Check it out below.

Statute of Limitations on Debt Collection by State (Best Guide)

Check the status of your court case

Don’t have time to go to your local courthouse to check the status of your case? We’ve created a guide on how to check the status of your case in every state, complete with online search tools and court directories.

How to stop wage garnishment in your state

Forgot to respond to your debt lawsuit? The judge may have ordered a default judgment against you, and with a default judgment, debt collectors can garnish your wages. Here are our guides on how to stop wage garnishment in all 50 states.

How to settle a debt in your state

Debt settlement is one of the most effective ways to resolve a debt and save money. We’ve created a guide on how to settle your debt in all 50 states. Find out how to settle in your state with a simple click and explore other debt settlement resources below.

How to settle with every debt collector

Not sure how to negotiate a debt settlement with a debt collector? We are creating guides to help you know how to start the settlement conversation and increase your chances of coming to an agreement with every debt collector.

Other debt settlement resources

Personal loan and debt relief reviews

We give a factual review of the following debt consolidation, debt settlement, and loan organizations and companies to help you make an informed decision before you take on a debt.

Civil law legal definitions

You can represent yourself in court. Save yourself the time and cost of finding an attorney, and use the following resources to understand legal definitions better and how they may apply to your case.

Get answers to these FAQs on debt collection

How-to debt guides

Learn more with these additional debt resources