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What is WCTCB?

Dena Standley | June 01, 2023

Dena Standley
Legal Expert, Paralegal
Dena Standley, BA

Dena Standley is a seasoned paralegal with more than 20 years of experience in legal research and writing, having received a certification as a Legal Assistant/Paralegal from Southern Technical College.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: West Central Texas Collection Bureau (WCTCB) is one of the leading debt collectors in the West Central Texas area, based in Abilene, Texas. They have a reputation as one of the most aggressive collection agencies. This agency makes its fair share of mistakes when collecting debts. Here is everything about WCTCB.

Is the West Central Texas Collection Bureau (WCTCB) holding you hostage? Have you been trying to contact them, and the phone takes you straight to voicemail, no matter what time or day of the week you call? Have you referred to their website only to find "under construction"?

This article will give you all the information you need about WCTCB in case they bombard you with calls, letters, or emails about an alleged debt.

Did WCTCB sue you? Avoid going to court and settle your debt with the help of SoloSettle.

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Who does WCTCB collect for?

WCTCB collects debt on behalf of healthcare institutions in West Texas when consumers fall behind on their payments, including:

  • Medical groups
  • Hospital systems
  • Private practitioners
  • Clinics

Their contracts may, however, span various industries. MSN Health Solutions, Hendrick Medical Center, and Radiology Associates are some of their most notable clients. It is crucial to know what to do if you receive calls or have been sued due to a medical bill from a company you have never heard of or a debt you paid years ago.

West Central Texas Collection Bureau contact information

If WCTCB has reported negative information about a medical bill that your insurance covers on your credit report, it is understandable if you want to check with them to find out why. Your goal is to correct it as quickly as possible.

Below you'll find WCTCB's contact information:

West Central Texas Collection Bureau
Address: 1133 N 2nd St Ste 101, Abilene, TX 79601
Phone: (325) 673-7831
Fax: (225) 343-1389
Website: (may be down for construction)

Common complaints filed against the West Central Texas Collection Bureau?

It is not uncommon for consumers to complain about the collection practices employed by the West Central Texas Collection Bureau. Many complaints have been about aggressive tactics, excessive phone calls, and attempts to collect fraudulent debt from consumers.

Several customers have reported that collectors have acted unprofessional and intimidatingly. Additionally, there have been instances of inaccurate credit reporting and lack of cooperation when resolving debts.

Several negative reviews and complaints have been filed against this company through the Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB). You can take several steps to prevent issues with the West Central Texas Collection Bureau, including confirming the debt's authenticity, communicating with them via written correspondence instead of calling them on the phone and verifying the debt's status.

Know your consumer rights under federal law when dealing with WCTCB

Federal laws protect consumers, like you, from abusive debt collectors. The Fair Debt Collection Practices Act established a series of regulations on the debt collection industry and put in place a list of rights for consumers. Actions that are prohibited by debt collectors under the FDCPA include:

  • Calling at odd hours, such as before 8 a.m. or after 9 p.m.
  • Threatening you with arrest
  • Pretending to be a member of law enforcement or an attorney, if they're not
  • Demanding more than is actually owed
  • Using profanity or other abusive language

This is just an example of a few of the prohibited actions. If you're being pursued by WCTCB for a debt, and you believe their actions are over the top, you can file a complaint with the Consumer Financial Protection Bureau or the BBB.

Use SoloSuit to respond to WCTCB

When WCTCB contacts you regarding a debt, here is what you can do:

  1. Verify the debt: Before paying WCTCB or committing to anything, verify the debt. Send WCTCB a Debt Validation Letter asking for the amount, the creditor's name, and other relevant information. Check to ensure the debt is yours and the amount is correct.

  2. Respond to a debt lawsuit against WCTCB. The first step to winning your case is to respond before your state’s deadline.

  3. You can negotiate a debt settlement plan with WCTCB if you owe the debt. Be honest about your financial situation. To avoid misunderstandings, get any agreements in writing. Use SoloSettle to simplify debt settlement through technology. The video below explains how you can settle a debt before going to court.

Avoiding or ignoring WCTCB won't make the debt disappear. Find a debt solution that works for you and deal with the issue proactively.

What is SoloSuit?

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SoloSuit's Answer service is a step-by-step web-app that asks you all the necessary questions to complete your Answer. Upon completion, we'll have an attorney review your document and we'll file it for you.

>>Read the FastCompany article: Debt Lawsuits Are Complicated: This Website Makes Them Simpler To Navigate

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