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How to Resolve Debt With AscensionPoint Recovery Services

Sarah Edwards | November 08, 2023

Edited by Hannah Locklear

Summary: Hearing from a debt collector is unsettling — and doubly so if the company wants you to pay the debt of a loved one (like AscensionPoint does). In this article, SoloSuit offers some valuable tips for resolving debt and putting an end to those bothersome calls and letters.

Does a person’s debt die when they do? The answer is often yes, but there are some gray areas. Unfortunately, debt collection agencies like AscensionPoint Recovery Services capitalize on that confusion to try to make people pay the debts of deceased loved ones. Here’s what to do if you’ve been contacted by AscensionPoint.

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What is AscensionPoint Recovery Services?

AscensionPoint Recovery Services is a collection agency that handles debt owed by the deceased. This means that AscensionPoint representatives call surviving relatives and hound them for money. They usually call from (888) 806-8074.

AscensionPoint is headquartered at 200 Coon Rapids Blvd NW, Coon Rapids, MN 55433, and it’s been harassing people over debt since 2007.

Below is a photo of AscensionPoint Recovery Services office building in Coon Rapids:

AscensionPoint Recovery Services reviews

As of November 2023, AscensionPoint has received dozens of BBB complaints. There are also dozens of AscensionPoint Recovery Services reviews on the BBB website, and all but one give it one star out of five. Despite all the complaints and bad reviews, this collection agency has a BBB rating of A+.

The BBB isn’t the only organization consumers have reached out to with complaints. In the last three years, the Consumer Financial Protection Bureau (CFPB) received 30 complaints about AscensionPoint Recovery Services.

On Google reviews, AscensionPoint has less than a 2-star rating, and many reviewers have negative remarks about the company:

Is AscensionPoint Recovery Services legitimate?

Technically, yes, but some of its methods are shady. Notably, according to the CFPB, a surviving family member cannot be held responsible for a deceased person’s debt unless the surviving family member is a co-signer or is otherwise an exception to this rule.

A deceased person’s debts are usually paid by the estate, which means that their assets will be sold off to pay debts. If the estate can’t cover the debts, they aren’t paid.

As a collection agency, AscensionPoint is permitted to attempt to reach the executor of an estate to make them aware of a debt. However, like most other debt collectors, this one tends to use deliberately vague language to make targeted family members feel as though they are personally responsible.

You might wonder what companies use AscensionPoint Recovery Services. Any business looking to recover a debt can do so. Credit card companies, subscription services, and even doctors’ offices all use it.

What to do if AscensionPoint Recovery Services LLC says you owe money

Receiving a letter from a debt collection company is always scary. Many people panic and rush to pay the debt. Others assume they’ve just heard from an AscensionPoint Recovery Services scam operation and ignore it. Both reactions are mistakes.

Before you pay anything, you need to make AscensionPoint prove that you owe the debt (or that the estate of the deceased person does).

Thanks to the Fair Debt Collection Practices Act (FDCPA), you have a legal right to request that the company validate your debt as well. Under the FDCPA, you may send a Debt Validation Letter to AscensionPoint. Once the company has received your letter, it must stop contacting you until it has proven that you or the estate you’re an executor for is responsible for the debt.

Sending a Debt Validation Letter may sound intimidating, but you really only need to ask for the following information:

  • The original creditor’s name.
  • The exact amount allegedly owed.
  • A copy of the actual contract between the original creditor and the person who allegedly owes the debt.
  • The last transaction made on the relevant account.
  • Proof that AscensionPoint Recovery Services has the right to collect the debt.
  • AscensionPoint’s debt collection license number in your state of residence.

Use SoloSuit’s template to create your Debt Validation Letter.

What to do if the debt is legitimate

In some instances, AscensionPoint may have sent you a letter in the hopes that you would panic and pay a debt you don’t actually owe. If this was the case, you likely won’t hear from the company again.

Let’s look at an example of how to validate a debt with AscensionPoint Recovery Services.

Example: Susan’s brother Rob was killed in a car accident about a month ago. Rob died with no significant assets, but he did have a good bit of credit card debt. Susan and Rob’s parents are working as the executors of Rob’s estate, but Susan is not. AscensionPoint sent Susan a letter attempting to collect one of Rob’s credit card balances. Susan sends a Debt Validation Letter clarifying that she is not the executor of Rob’s estate and asking AscensionPoint to prove that she owes the money. AscensionPoint, of course, knows that Susan isn’t responsible for Rob’s debt, so the company simply stops bothering Susan.

Unless you are actually the executor of a loved one’s estate, the above scenario is a likely one. But what if you are the executor, and AscensionPoint proves that your loved one owes a certain amount of money? If there is enough money in the estate and you’re tired of dealing with AscensionPoint, one option is to just pay it. Alternatively, you could try settling or offering to pay a lower amount.

Let’s consider another example.

Example: Jack is the executor of his mother’s estate. AscensionPoint has just proven that his mother owed a credit card company $8,000. There is only $5,000 left in the estate, so Jack offers to pay that amount. AscensionPoint accepts, and the issue is resolved.

But what happens if AscensionPoint proves you or the estate are responsible and you ignore further communications? If you make no effort to resolve the issue, the company may file a lawsuit against you. Lawsuits can be expensive, inconvenient, and time-consuming, so it’s best to avoid them if you can.

Check out SoloSuit’s 11 tips for winning your debt collection lawsuit in the following video.

Take control of your debt with AscensionPoint Recovery Services

Many people become so anxious that they ignore communication from debt collectors. Don’t make that mistake. If AscensionPoint insists you owe money, ask them to validate the debt. If you do actually owe the money, you can then pay it, offer a settlement amount, or even set up a payment plan.

Are you ready to settle a debt? Keep the process quick and easy with SoloSettle from SoloSuit.

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