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How to Respond to Synerprise Consulting

Sarah Edwards | November 17, 2023

Sarah Edwards
Legal Expert
Sarah Edwards, BS

Sarah Harris is a professional researcher and writer specializing in legal content. An Emerson College alumna, she holds a Bachelor of Science in Communication from the prestigious Boston institution.

Edited by Hannah Locklear

Hannah Locklear
Editor at SoloSuit
Hannah Locklear, BA

Hannah Locklear is SoloSuit’s Marketing and Impact Manager. With an educational background in Linguistics, Spanish, and International Development from Brigham Young University, Hannah has also worked as a legal support specialist for several years.

Summary: Synerprise Consulting is a debt collection company that focuses on medical debt. If you’ve been sued for past debt, SoloSuit can help you file an Answer. SoloSettle can also help you negotiate a lower payment to resolve your debt once and for all.

You thought that old medical bill was paid for — until you were contacted by Synerprise Consulting. The company claims to be seeking to collect on your past medical debt. It may even threaten a lawsuit. Before you do anything, it’s important to verify that you owe this debt, then take steps to resolve your debt quickly.

Sued for medical debt? Use SoloSuit to resolve it today.

What is Synerprise Consulting?

Synerprise Consulting Services is a debt collection agency that works with healthcare providers, medical facilities, and medical billing companies to recover outstanding medical debts. If you’ve been contacted by Synerprise Consulting, collections workers believe that you have an unresolved medical bill.

The Synerprise Consulting phone number is 866-407-0200. You can also reach the company through email at or by mail at 5651 Broadmoor Street, Mission, KS 66202.

Below is a photo of the Synerprise Consulting office building in Mission, KS:

Synerprise Consulting reviews

As of November 2023, Synerprise Consulting has a 2-star rating on its Better Business Bureau profile, having received 32 customer complaints over the last three years. Similarly, the Consumer Financial Protection Bureau (CFPB) lists over 200 customer complaints against Synerprise Consulting. Most complaints dispute the validity of the debt, which is why it’s important to verify your debt before proceeding.

As you can see from the graph below, CFPB complaints against Synerprise Consulting have steadily increased each year in the last decade, which suggests that the company is ramping up its debt collection efforts.

Synerprise Consulting CFPB Complaints

Many of the complaints highlight questionable debt collection tactics used by Synergetic Consulting collectors. Knowing your rights when dealing with debt collectors can help you know how to respond to them and how to protect yourself.

Understand your rights

On the one hand, Synerprise Consulting Services is a completely legitimate company and well within its rights to contact you if it believes you owe a medical debt. On the other hand, consumers are protected at the federal level by the Fair Debt Collection Practices Act (FDCPA). This statute prevents debt collectors from such tactics as:

  • Contacting you more than once per day.
  • Contacting you outside approved hours (8 a.m. to 9 p.m.).
  • Contacting your friends, family, or coworkers regarding your debt.
  • Threatening you with arrest for failing to pay your debt.
  • Refusing to validate your debt.
  • Contacting you after receiving a Cease and Desist Letter.
  • Using vulgar or offensive language.

Has Synerprise Consulting committed any of the above violations? If so, you can report the company to the Federal Trade Commission (FTC) using the FTC website or by calling 877-382-4357. Violations can also be reported to the CFPB through its website or by calling 855-411-2372.

Respond quickly to Synerprise Consulting

You’ll need to respond quickly to Synerprise Consulting. This is especially important if you’re on the receiving end of a debt collection lawsuit. Here’s how to respond quickly to avoid further complications.

File an Answer with the court

In the event of a lawsuit, you have a narrow window of opportunity to file an Answer with the court. The exact deadline varies by jurisdiction, but it can be as little as two weeks. Your Answer will indicate your willingness to fight the lawsuit in court and can buy you time to resolve your debt.

Respond to a debt lawsuit in minutes.

Want tips on how to draft your Answer? Check out this helpful video:

Request a Debt Validation Letter

Once you file an Answer, verify that the debt is yours by requesting that Synerprise Consulting provide you with a Debt Validation Letter. This letter will answer such questions as:

  • Who is your original creditor?
  • How much do you owe?
  • What evidence is there that the debt is yours?
  • When was your last payment?
  • How old is the debt?

For medical debt, the Debt Validation Letter may also provide information about what your insurance provider may have paid alongside what you still owe on the debt.

Contact the insurance division

Since Synerprise Consulting focuses on medical debt, you may be surprised that you owe any debt at all. The agency has a dedicated insurance team to help you resolve any issues with your health insurance provider. Talking with this team can be an important step in determining that the debt is yours and not your insurer’s.

Negotiate a settlement with Synerprise Consulting

Once you determine that the debt is yours, your best option is to negotiate a lower settlement. Most debt collectors are willing to agree to a lower settlement amount rather than go through a long legal process.

Negotiate a debt settlement

Start the negotiation process by sending an offer to settle. Synerprise Consulting may reject your first offer — and that’s okay. The goal is to open the floor to further negotiations.

There are a lot of factors that play into how much a debt collector will settle for. 60% is typically a good threshold, but you may be able to settle for less, or on the other hand, they may require much more or very close to the original debt amount.

Ideally, you’ll receive a counteroffer. You may accept or decline this offer. You can also present another offer of your own. The goal is to reach a number that you and the debt collector can agree on.

Settle your debt online.

Let’s look at an example of how to settle a debt with Synerprise Consulting.

Example: Charlotte assumed that her insurance provider would pay the entire bill from her recent hospital stay. So when she received a notice from Synerprise Consulting, she ignored it — until she was notified about a lawsuit. Charlotte had to act fast. Using SoloSuit, she was able to file an Answer with the court. This gave her time to verify her debt. Then, she used SoloSettle to open up the negotiation process. Eventually, Charlotte settled her debt for just 65% of the original amount, allowing her to start rebuilding her credit.

Use SoloSettle to send a letter of your own and start the negotiation process.

Save your debt agreement

Never agree to a debt settlement based on a verbal conversation. Instead, get it in writing. Make sure that this agreement lists your debt settlement amount and the date of the agreement. It also helps to save any written correspondence with Synerprise Consulting.

This isn’t paranoia — it’s not uncommon for debt collectors to seek a default judgment even after agreeing to a settlement. Documenting the process gives you added protection.

Don’t delay your response

The above steps can help you respond quickly to Synerprise Consulting. But if you’ve been contacted regarding a lawsuit, don’t delay. Failing to file an Answer by the deadline can result in a default judgment against you, destroying any chance of negotiating a lower payment.

Settle with SoloSettle

Make an Offer

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