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What is Global Lending Services?

Dena Standley | March 17, 2023

Summary: Global Lending Services helps consumers get auto loans across America. However, consumers have experienced challenges in the debt collection process they use. Learn how they work and what you can do about your debt situation with them. SoloSuit can help you fight off debt collectors with GLS at any stage of the debt collection process.

Global Lending Services (GLS) is a leading automotive subprime financing company in Greenville, South Carolina. It provides financing solutions to customers purchasing used and new vehicles in over 15,000 auto dealerships throughout the United States. GLS boasts of having originated over $10 billion in loans with a 72% approval rate.

GLS assures its customers that they utilize state-of-the-art technology and analytics. As a result, they provide services to help customers with transportation needs while creating a dealership-friendly environment. Their contact information is as follows:

Physical Address: 1200 Brookfield Blvd Ste 300, Greenville, SC 29607-6583
Phone Number: (866) 464-0269
Website: GLS - Home

Despite their promise of exceptional services to their customers, people have raised numerous concerns about their services on multiple platforms. Keep learning to learn about how GLS works, what consumers say about it, and how to address your debt situation.

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How does Global Lending Services work

GLS partners with various automotive dealerships across America to provide loans to customers with various credit histories. The following is the process every customer goes through:

  1. Apply for the loan: Consumers apply by going to the GLS online loan application section or through the dealership that partners with them.
  2. Credit review: GLS checks your credit history and other information to confirm creditworthiness.
  3. Loan approval: Once approved, they give you the complete information on the loan you choose and how you'll receive it.
  4. Loan servicing: Once you receive the loan, GLS will follow up on collecting payments and managing your account.
  5. Customer support: GLS customer support team will assist you with any concerns and questions about the loan or the online services.

Unfortunately, consumers have raised numerous concerns about GLS services in the categories above. Let's look at these complaints.

Complaints against Global Lending Services

Various platforms record complaints brought forward against GLS. For example, Better Business Bureau (BBB) has 318, and 108 complaints closed in the last three years and 12 months, respectively. The Consumer Financial Protection Bureau (CFPB) has about 517 complaints recorded on its platform. The issues raised range from:

  • Failing to update the account with the right amount
  • Speaking with unprofessional agents
  • Entering inaccurate information on the credit report
  • Unwarranted additional costs

Below is a complaint against Global Lending Services from a real consumer, taken from the GLS BBB profile:

“I have had my car with Global Lending Services since 5/01/2019. My monthly payment is $415.88. My principal balance is $16,723.40. I have paid $17,293.80 to this date, and they say I still have $10,000 plus to pay. How can I see why? How is this possible? The last time I called, they told me that I had to call and say I wanted to pay on my payoff quote for it to go toward my principal balance. This is ridiculous. If so, I would just be handing them free money. Why else would I be paying for it not to go to my principal balance? They managed to put $6,000 towards it. What about the other $11,000?”

Take action if you are in debt with Global Lending Services

If you are struggling to pay your debt with Global Lending Services, you can take steps to handle the situation depending on the collection stage GLS has categorized you. These are a few course of action you can take to get Global Lending Services off your back:

  • Send a Debt Validation Letter: This document helps to stop the annoying calls from GLS agents. It requests GLS to verify the debt belongs to you by providing more details in written form.

  • Respond to the Lawsuit: If GLS have sued you, it is crucial to respond to the lawsuit with an Answer within 14–30 days, or they may receive a judgment in their favor.

  • Settle the debt: You can settle your debt at any stage of the debt collection process. This includes before or after you’ve been sued. Debt settlement can help you save money by reaching an agreement with GLS to pay off a portion of the debt. Generally, debt settlement can help you save hundreds and avoid going to court.

Watch the following video to learn more about how you can settle your debt with Global Lending Services for good.

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